I created this Blog as the result of hundreds of business owners that I consult with sharing their horror stories when outsourcing their call center service needs. This Blog is going to be dedicated to helping business owners and employees avoid creating like horror stories for themselves, and finding a quality call center solution for their business the first time out.
I urge everyone who reads this blog to please share with us your stories, ideas, or even research about the call center industry. Then all of us can then have a place to visit to get real answers to real questions about call centers. I hope you enjoy this new Blog and make it a real success through all of your posts and comments. I will be adding on a fairly regular basis ideas, tips & tricks, and other helpful pieces of knowledge to kick start the whole process. Please challenge my ideas, criticize them, anything so we can come to the end result of helping people find the best solution for their company's needs.
The ability to share stories, knowledge, and information with others is the single most powerful way to create an everlasting impression.- Michael C. McMillan, 2008
Thank you,
Michael C. McMillan
Director Sales & Marketing
Answer Center America, Inc.
http://www.goacanow.com
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